Would You Tell Your Customers the Truth?
November 1st, 2026 by Mike Manazir – (4-5 minutes) Turn harsh criticism into an opportunity to rebuild trust. In 2009, Domino’s Pizza had a problem that no amount of clever advertising could fix. Customers didn’t like its pizza. Some complained that the crust tasted like cardboard. Others compared the sauce to ketchup. Those are painful … Read more