How do you promote customer-centricity?
October 7, 2024 by Mike Manazir – (4-5 minutes) Sarah Thompson, CEO of Baxter’s Bricks, stared at her screen. One of their biggest clients had sent feedback: “It feels like you’re not listening to what we need.” She shared the email with Rick Nelson, COO, the next morning. “We’ve been so focused on growth—innovating, expanding—but … Read more