January 5, 2025 by Mike Manazir – (4-5 minutes) The Brick ChroniclesBreaking Down Resistance, Brick by Brick Rick Nelson, COO of Baxter’s Bricks, stormed into Sarah Thompson’s office and tossed a customer survey on her desk. “Well, this is just great. Turns out 3D-printed homes aren’t just a threat. Builders love them. One of our … Read more
December 29, 2024 by Mike Manazir – (4-5 minutes) The Brick ChroniclesLeading with Agility–When the Ground Shifts Rick Nelson, COO of Baxter’s Bricks, walked into Sarah Thompson’s office holding a newspaper. “Have you seen this?” he asked. Sarah glanced at the headline: Local Builder Turns to 3D-Printed Homes: Faster, Cheaper, Smarter. She frowned. “3D-printed homes? … Read more
December 23, 2024 by Mike Manazir – (4-5 minutes) The Brick ChroniclesBuilding a Workforce That Feels Like Family Rick Nelson, COO of Baxter’s Bricks, walked the operations floor. The usual buzz of forklifts and conveyor belts filled the air, but something felt off. People were working hard, but the energy was flat. He stopped by … Read more
December 16, 2024 by Mike Manazir – (4-5 minutes) The Brick ChroniclesBuilding Bricks and Bridges Sarah Thompson, CEO of Baxter’s Bricks, sat at a leadership conference, half-listening to a speaker on strategic alliances. Starbucks and PepsiCo, Nike and Apple—it all sounded great for billion-dollar brands. Jason, her longtime mentor, said, “You’re thinking this doesn’t apply … Read more
December 08, 2024 by Mike Manazir – (4-5 minutes) The Brick ChroniclesLearning, Listening and Building Better Solutions Sarah Thompson, CEO of Baxter’s Bricks, reviewed the latest reports. Sales were plummeting, service complaints were climbing, and customer loyalty, once the company’s pride, was eroding. Rick Nelson, COO, walked in. I received a call from one of … Read more
December 01, 2024 by Mike Manazir – (4-5 minutes) The Brick Chronicles: Cracks in the Wall Sarah Thompson, CEO of Baxter’s Bricks, stared at her phone as it vibrated nonstop. The notifications weren’t good: complaints about their latest eco-friendly brick product was flooding social media, and a local news article was not helping. Baxter’s Bricks … Read more
November 24, 2024 by Mike Manazir – (4-5 minutes) The Brick Chronicles: A Conflict of Interest Shakes the Foundation Sarah Thompson, CEO of Baxter’s Bricks received an urgent email from Rick Nelson, her COO. Subject: Immediate Issue – Conflict of Interest Rick didn’t mince words when he walked into her office moments later, his face … Read more
November 17, 2024 by Mike Manazir – (4-5 minutes) The Brick Chronicles: A Knowledge Gap Blows Up a Big Deal Sarah Thompson, CEO of Baxter’s Bricks, reviewed the quarterly report. She saw an urgent email from Tom Jenkins, the Environmental Impact Manager. Subject: Major Project Setback—Need Help Tom walked in with a frown. “Sarah, we’ve … Read more
November 3, 2024 by Mike Manazir – (4-5 minutes) The Brick Chronicles Sarah Thompson, CEO of Baxter’s Bricks, leaned back in her chair, sipping coffee as an email from Rick Nelson, COO, popped up. Subject: Virtual Marketing Team is Melting Down – Help. Rick strolled in. “Marketing teams on fire. Deadlines missed, no one’s communicating. … Read more
October 20, 2024 by Mike Manazir – (4-5 minutes) The Brick Chronicles Sarah Thompson, CEO of Baxter’s Bricks, sat with Emily Davis, the new Director of Sales and Marketing. The quarterly numbers were up, but Sarah knew they needed more than just engagement. “We’ve come a long way online, but how do we turn engagement … Read more